1) Tires must be purchased directly from Royalux Trading Co., Limited.
2) Brand coverage: All brands Royalux Trading Co., Limited sold.
1) Claims would be given to the tires that are in normal use according to specified conditions, production date is within 2 years, tread pattern wear conform to the regulations in claim policy, early damages appear due to manufacturing quality problems, and in accordance with the following rules.
2) There is no claim for tires of which production date is longer than 2 years.
II. Claim Standards
1.Compensation for Loss
1) Claims would be given to those tires with rest tread depth above 3mm and have quality problems;
2) Claims would be given to whatever damage caused by tire manufacturing quality problems.
2.Tire Quality Claim Identification Terms
2.1 Crown: Tire Tread
2.1.1 Crown separation: no trauma and impact, crown rubber and belt are separated.
2.1.2 Pattern groove cracking: pattern groove base of tire without mechanical damage is cracked; the belt can be seen if serious.
2.1.3 Open joint: transverse rubber of crown is separated from rubber with a certain slope.
2.1.4 Tread rubber layer up: partial tread rubber of crown fall off layer by layer, there is rubber powder or rubber block.
2.2 Shoulder: position from crown edge to curbing rib
2.2.1 Shoulder separation: shoulder rubber is separated from rubber, or rubber is separated from belt, but no obvious protuberance, no scar on surface of separation point, no tear, and no damage on inner surface of separation point.
2.2.2 Shoulder split: there is cracking between shoulder rubber and rubber in peripheral direction, surface of cracking point is smooth, no trauma, with a certain slope and depth, the belt can be seen if serious.
2.2.3 Shoulder separation and blow out: there is no tear, mechanical damage and crash, no damage on inner surface of tire inside.
2.3 Side part: position from shoulder curbing rib to chafer fitting line
2.3.1 Sidewall delaminating: side rubber is separated from carcass, no trauma on outer surface.
2.3.2 Side bubble: there is air bubble between side rubber and carcass, which causes separation.
2.3.3 Side split: there is cracking between side rubber and rubber in radial and circumferential direction, no damage by hard objects.
2.3.4 Side bloat: cord of radial tire is sparse; the side bloats in radial direction during inflation.
2.4 Tire cavity: inner surface between two bead toes
2.4.1 Separation: crown, shoulder is separated from inner liner caused by some factors except overload.
2.4.2 Exposed cord: steel cord in tire cavity is exposed partly, which causes some effects including assembly and usage of inner tube, air tightness of tubeless tire.
2.4.3 Cavity separation: there is separation between inner liners, which affects air tightness of tubeless tire.
2.4.4 Open joint of inner liner: joint of inner liner is cracked, which affects air tightness of tubeless tire.
III. What Isn’t Covered
3.1 Damaged tires caused by abnormal usage and improper using in early phase.
3.2 Tires as unofficial product grade to sell (including the tire with unclear serial number: if the serial number is not clear before using, it should be given claims. Then punish the related department or principal after the tire returns; if the serial number is unclear caused by wearing or disappeared with other causes after using, it cannot be given claims).
3.3 Retreaded tire.
3.4 Tires that the quality defects, identification (including size identification), ply rating and tire serial number is forged.
3.5 Tires repaired by client (including there is/no causal relationship between repaired position and defect position).
3.6 Tires damaged by improper usage causing the following problems:
3.6.1 Crown blow out: crown blow out regularly.
3.6.2 Overloading shoulder separation: shoulder is separation in circumferential direction, more than 1/4 perimeter.
3.6.3 Crown damage: rough tread rubber, block fall off.
3.6.4 Uneven wear: single side of crown is wore quickly (the difference of pattern depth on both sides is over 3mm, or the residual pattern depth on uneven wear side is less than residual pattern depth for no claims).
3.6.5 Crown wear: serious wear on middle part of crown.
3.6.6 Deformity wear: crown is worn in the shape of wave and saw tooth.
3.6.7 Zipper blows out: sidewall blow out in zipper-like circumferential direction or radial direction.
3.6.8 Wear bead toe: the chafer wear out caused by insufficient pressure or unfit rim, chafer is exposed if serious; the carcass steel cord is cracked between bead toe and sidewall (bead break off).
3.6.9 Bead deformation: bead area is damaged, or steel cord of bead is deformed.
3.6.10 Bead blow out: bead area blow out in circumferential direction caused by higher pressure, overload or crooked tire assembly.
3.6.11 Bead cracking: bead area is cracked in circumferential direction caused by higher pressure, overload or crooked tire assembly.
3.6.12 Sidewall damage, carcass ford break or deformation caused by insufficient pressure.
3.6.13 Other problems are caused by improper usage.
3.6.14 Mechanical damage problem are caused by external factor.
126.96.36.199 Crown scratch: crown is scratched trimly; the depth goes to belt cord.
188.8.131.52 Crown puncturing: crown is punctured by sharp objects (there is obvious mechanical damage mark, there is regular cut on wound), which causes the belt and carcass cord on puncture point to be cracked and separated, the tire would blow out if serious.
184.108.40.206 Shoulder trauma: shoulder is scratched or punctured by barrier, rough wound, and no separation on wound.
220.127.116.11 Split aperture: carcass is cracked in radial direction, as a result sidewall or crown run into sharp objects in the condition of high speed.
18.104.22.168 Side trauma: sidewall is cut or wore by sharp objects (cause the steel cord on sidewall to be broken), no separation.
22.214.171.124 Bead damage: improper operation during tire assembly period, the bead chafer is broken; the bead lip of tubeless tire is broken.
3.7 Some problems beyond claims scope identified by plant technician.
Even if we try our best, there are still problems with tires due to various reasons, so we could not control all the problems, and under the following circumstances, claims wouldn’t be offered:
4.1 Natural disasters, e.g. typhoon, flood, earthquake, etc.
4.2 Government action, e.g. expropriation, requisition.
4.3 Social abnormal event, e.g. strike, riot.
V. Consumer Rights
As our consumers, you have the rights to be informed of your deserved rights and obligations. Due to the differences of claim policies among every distributor or wholesaler and the agents in different countries and regions, please consult and gain the best solutions!
6.1 Consumers ask for the Claim Application Form and enclose the real product photos that show tire serial number, brand and the parts where problems exist. Consumers must have the purchase invoice and voucher (and the tire production date should be within 2 years).
6.2 When finishing filling out the Claim Application Form, send the related material (including copy/scanning piece of invoice voucher) to local agents by email or fax.
6.3 We would give preliminary judgment on the cause for the problem on the basis of material and photos submitted, and arrange agents or engineers to detect the tires that have problems if spot check is needed.
6.4 Give claim suggestions and provide reports according to analysis to tire problems and on the basis of claim standards.
6.5 Compensation procedure begins after consumers accept claim results and sign for confirmation. During this period consumers must provide the original copy of purchase invoice when purchasing tires. There would be no claims without original invoice.
VII. Safety Information for Tire Use
7.1 Check and adjust tire pressure at least once a month.
7.2 Check tires regularly to see if there is any abnormal wear.
7.3 Carry out tire rotation every 6,000 miles or on a regular period according to Consumer Manual.
7.4 Maintain the dynamic balance function of tires.
7.5 Calibrate steering and suspension system correctly.
7.6 Any piece of tire mustn’t overload.
7.7 Avoid over-high temperature of tires.
7.8 Replace tires when needed.
7.9 Ensure that two or all tires be replaced together when installing tires.
7.10 Choose the appropriate tires according to cars and driving environment.
VIII. Royalux Trading Co., Limited reserves the right of final interpretation to other items not listed above and related issues.